Support
Not only product quality, but also service quality is a top priority at amily. It goes without saying that we will not leave you alone once the system has been implemented. On the contrary, our friendly and knowledgeable support team is available to you five days a week from morning to night.
You'll never walk alone.
Whether telephone hotline, service portal, e-mail or video talk: our support assists users in your company with their day-to-day business, helps with problems via many channels if necessary and answers any questions that arise quickly and reliably. We are also contractually committed to this (Service Level Agreement).
The amily knowledge base, explanatory videos, regular newsletters and
Classroom and online courses are further services that contribute to an above-average level of user satisfaction.
that contribute to an above-average level of user satisfaction.
contribute.
The result: In more than 20 years, 99.9 per cent of customers have remained loyal to amily.
Your service request
Support Knowledge Base
In our Knowledge Base you will find the latest information on amily, documentation and release notes - available at any time.
Support Hotline
In urgent cases, our employees are available to you by telephone.Hotline (Monday - Friday from 9 a.m. to 5 p.m.)
